Tokzoid Refund Policy
Plain guidelines for cancellations, orders that are not delivered and refund requests.
30-Day Guarantee
Full or partial refunds if a service fails or hits an error we cannot resolve within 30 days.
Instant Ticket Review
Our support team checks system logs and provider tracking data and replies within 48 hours.
Original Payment Return
Approved refunds go back to your original payment method or to your Tokzoid wallet balance.
Overview
At Tokzoid we want orders to be completed as described. This policy explains exactly when a refund applies so that every request is treated fairly.
When You Can Get a Refund
You may qualify for a full or partial refund in these cases:
- Order Failure: The service was not delivered in the stated timeframe because of an error or a delay on our side.
- Quality Mismatch: The delivered service was clearly incomplete, incorrect or below the quantity you ordered.
- Pre-Processing Cancellation: You asked to cancel before the order was sent for processing.
- System Verification: Eligibility is checked against our internal logs and provider tracking data.
When Refunds Do Not Apply
We cannot issue a refund in these cases:
- The order was delivered as described in the service catalog.
- The details provided were wrong or changed, for example a wrong post link, a private profile or a username changed during the campaign.
- Delays or drops caused by platform updates, algorithm changes or platform outages.
- Breaking our terms, such as sending the same link to several providers at the same time.
- Changing your mind after the delivery has been completed.
Cancellations and Processing
An order can be cancelled for a full refund if it has not reached the Processing status. After fulfillment starts, cancellations are reviewed one by one.
30 Day Guarantee and Refills
We offer a 30 day guarantee for non performance. If delivery drops significantly after completion and a refill does not fix it, you may be eligible for store credit or a refund to your account.
Timelines and Options
Approved refunds usually take 5 to 10 business days to appear on a card or bank statement. You can also choose Tokzoid wallet credit to reuse the money right away.
Need a Refund or an Order Review?
Send your order ID and details through the Support area of your dashboard, or contact our team:
Questions About an Active Order?
Our support team can check your order status, logs and refund eligibility in one place.
Open Support Ticket